PRE-SALE INFORMATION

Products & fit

  • Use & suitability: Our products are for household pet use in Australia. Choose items suited to your pet's size, age, and activity level.
  • Sizing basics: Measurements on product pages are in cm. For collars/harnesses, measure your pet and allow a two-finger gap. If between sizes, choose the larger size.
  • What's included: The product page lists everything in the box. Batteries or tools are included only if stated.

Materials, care & safety

  • Materials & care: Care instructions appear on each product page or label. Follow them to maintain performance and longevity.
  • Supervision: Always supervise your pet during initial use. Remove and replace items that become damaged or overly worn.
  • Health disclaimer: Our products are not a substitute for veterinary advice or treatment.

Images & variations

  • Photos are illustrative. Minor differences in color/finish can occur due to lighting, batches, or screen settings.

Ordering & payment

  • Where we ship: Australia only.
  • How to order: Add to cart → checkout → enter shipping details → pay.
  • Payment: We accept major cards and popular digital wallets as shown at checkout.
  • Currency & taxes: Prices are in AUD. Any applicable taxes are shown at checkout before you pay.

Shipping (at a glance)

  • Processing: 1–2 business days (Mon–Fri).
  • Delivery: typically 7–12 business days after dispatch.
  • Cost: Free shipping on all Australian orders.
  • Tracking: A tracking link is emailed when your order ships. See our Shipping Policy for full details.

Returns & cancellations (at a glance)

  • Issues-only returns: Within 30 days if an order arrives damaged, defective, incorrect/missing, or is not received after carrier investigation.
  • No change-of-mind returns.
  • Cancellations: Allowed before processing begins (processing window: 1–2 business days, Mon–Fri).
  • See our Returns & Refunds Policy and Cancellation Policy for the process.

Availability

  • Stock status appears on product pages. If an item becomes unavailable after purchase, we'll email you with an updated ETA or a full refund.

Need help before you buy?

Email support@pawcraft.co with your pet's measurements, the product name, and any questions.

Hours: Mon–Fri, 9:00–17:00 (AEST)
Address: 85 William St, Darlinghurst NSW 2010, Australia